Kenley Storage Service Terms and Conditions
These Kenley Storage terms and conditions set out the basis on which storage services are provided by Kenley Storage to customers using our self storage and related storage solutions. By making a booking, accessing a storage unit, or otherwise using the service, you agree to comply with these terms. Please read them carefully before reserving a unit or placing any items into storage.
The purpose of these storage service terms is to create a clear, fair, and lawful framework for the relationship between customer and provider. They cover the booking process, fees, payment obligations, cancellation rights, liability, handling of goods, waste and prohibited items, and the law that applies to the agreement. If any part of these terms is unclear, the customer should review the relevant sections before proceeding with the booking.
These conditions apply to all users of the service, whether the storage is short term or long term. References to “you” or “your” mean the person or organisation entering into the contract for storage. References to “we”, “us”, or “our” mean Kenley Storage. The agreement begins when a booking is confirmed and continues until all stored goods have been removed, all charges have been settled, and the storage account is closed.
1. Booking Process
Bookings for Kenley Storage services may be made through the method made available at the time of reservation. A booking is not binding until we have accepted it and issued confirmation, which may be subject to availability, identity checks, and completion of the required documentation. We may decline or cancel a booking if the requested unit is unavailable, if required information is not provided, or if we reasonably believe the service would be unsuitable or unlawful.Before the start date, you must provide accurate details including your name, address, contact information, and any business information if the account is in a company name. You must also identify any special requirements for access or storage. Any misstatement or omission that affects the safety, legality, or operation of the service may lead to cancellation of the booking or suspension of access. We may require proof of identity and authority to enter the contract.
The storage unit assigned to you may be changed before or during the term if necessary for operational, safety, or maintenance reasons, provided that any replacement unit is of a comparable standard and suitable for the storage service contracted. Booking confirmation does not transfer ownership of the unit, nor does it create any right to sublet, assign, or share the unit without our prior written consent.
2. Payments, Charges, and Price Changes
All fees must be paid in advance unless we agree otherwise in writing. Charges may include storage rent, deposit, administration fees, late payment charges, lock replacement costs, cleaning or disposal costs, and any other sums properly due under these terms. The customer is responsible for paying all amounts on time and in full without deduction, set-off, or counterclaim except where required by law.Payment methods and billing cycles will be explained at the time of booking. If a payment fails, is reversed, or is not received by the due date, we may apply late fees, suspend access, and treat the account as in default. Interest may be charged on overdue sums at the rate permitted by law. Continued non-payment may result in enforcement action, including the exercise of rights over the goods in storage where allowed by the contract and applicable law.
We may review and change our pricing from time to time to reflect changes in operating costs, taxes, insurance, or service levels. Any increase will apply in accordance with the notice period stated in the agreement or otherwise required by law. If you do not agree to a price change, you may have the right to terminate the service before the new price takes effect, provided you give the required notice and settle all outstanding amounts.
3. Cancellations, Notice, and Early Termination
You may cancel a booking before the storage period begins, subject to any non-refundable fees disclosed at the time of reservation. If you cancel after the agreement has started, you may still be liable for charges up to the end of the relevant notice period and for any costs already incurred by us. Any refund, where applicable, will be calculated after deducting sums owed, including administration or access charges if these have been clearly disclosed.Either party may terminate the storage agreement by giving notice in accordance with the booking terms. Unless a shorter or longer period is specified, the customer must provide reasonable advance notice before removing goods and ending the service. We may terminate immediately where there is serious breach of contract, illegal activity, unsafe conduct, repeated non-payment, or where continued storage would create a risk to property, staff, other customers, or the premises.
If the agreement ends for any reason, you must remove all goods, return any access devices or keys if issued, and leave the unit in a clean and usable condition. Storage cancellation terms do not release you from liabilities that arose before termination. If items remain in the unit after the agreement has ended, we may treat them in accordance with our rights under the contract and applicable law, including the recovery of removal, storage, and disposal costs.
4. Customer Responsibilities and Use of the Unit
You are responsible for ensuring that all items placed into storage are lawfully owned or lawfully possessed by you and that you have the right to store them. You must pack goods appropriately, protect fragile items, and maintain insurance where required by your circumstances. The storage area must be kept locked when not in use, and you are responsible for any loss or damage arising from your failure to secure it properly, except where caused by our negligence or breach of duty.The unit must be used only for storage purposes. It must not be used as living accommodation, for overnight stays, for running a business that creates nuisance or hazard, or for any activity that breaches health and safety rules. You must not store items that are dangerous, flammable, explosive, corrosive, toxic, contaminated, stolen, illegal, or otherwise prohibited. You must comply with all instructions reasonably given by us concerning access, loading, stacking, and handling.
We may inspect the unit, with or without notice where permitted by law or where urgent action is needed, to confirm compliance, prevent damage, or address a safety concern. This includes situations where we reasonably suspect prohibited goods, a leak, pest infestation, damage to the premises, or a breach of these self storage terms. Any inspection will be carried out in a manner that is proportionate and consistent with applicable legal requirements.
5. Liability, Risk, and Insurance
All goods are stored at your own risk except to the extent that loss or damage is caused directly by our negligence, fraud, or wilful misconduct, or where liability cannot lawfully be excluded. We are not responsible for indirect, consequential, or economic losses such as loss of profit, loss of business, loss of opportunity, or sentimental value. Any maximum liability we accept will be limited to the amount required by law or otherwise stated in the contract.You should arrange adequate insurance for the full replacement value of your goods, covering risks such as fire, theft, water damage, accidental damage, and other relevant perils. We do not provide insurance unless expressly stated in writing. If you choose not to insure your goods, you accept the risk of any uninsured loss, subject always to your statutory rights. You are responsible for ensuring the total value of goods stored does not exceed any stated limits.
Nothing in these storage service conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be limited under UK law. Where we are liable, our obligation may be to repair, replace, or compensate, depending on the nature of the loss and the legal circumstances. Any claim must be notified promptly and supported by reasonable evidence.
6. Waste Regulations, Cleanliness, and Prohibited Disposal
Customers must comply with all applicable waste regulations when using the service. The storage facility is not a waste disposal site, and you must not abandon unwanted items, packaging, hazardous waste, electrical waste, tyres, liquids, chemicals, or any other materials that require specialist disposal unless we have given express written approval and appropriate legal arrangements are in place. Any waste left in or around a unit may be removed and charged to the customer.You must keep your storage area tidy and free from infestation, odour, leakage, and contamination. Items must not be stored in a condition that could harm other goods, the building, staff, or the environment. If we reasonably believe that goods are causing pollution, leakage, pest issues, or a breach of environmental law, we may take immediate steps to contain the issue, contact the relevant authorities if needed, and recover our reasonable costs from you.
Waste management compliance is the customer’s responsibility from the moment items are brought onto the premises until they are lawfully removed. If we are required to dispose of any goods, packaging, or waste because you have failed to remove them, you authorise us to do so at your expense, and you remain liable for all resulting charges, including labour, transport, cleaning, and any third-party disposal fees.
7. Access, Security, and Operational Rules
Access to the facility and unit is limited to the customer and any persons authorised by the customer, subject to our security procedures. We may require proof of identity or authorisation before allowing access. You are responsible for keeping any keys, codes, or access devices secure and for notifying us promptly if they are lost, stolen, or compromised. Replacement fees may apply where permitted by the agreement and law.We may temporarily restrict access for maintenance, emergency response, safety reasons, adverse weather, or other operational requirements. Where possible, we will act reasonably and minimise disruption. However, we are not responsible for delays caused by circumstances outside our control. You must follow all posted rules, traffic directions, loading limits, and fire safety requirements while on site.
Any breach of site rules, including unsafe behaviour, smoking in prohibited areas, obstruction of access routes, or interference with equipment, may result in immediate suspension or termination of the service. Kenley storage agreements depend on cooperative and lawful use of the premises. Continued access is conditional on compliance with these terms and any reasonable instructions issued for safety or operational purposes.
8. Default, Enforcement, and Abandonment
If you fail to pay charges, fail to comply with these terms, or abandon the unit, we may take the steps allowed under the contract and applicable law. These may include restricting access, retaining goods until arrears are cleared, removing prohibited items, disposing of waste, and recovering costs. Before any enforcement action is taken, we will usually provide notice where required, but urgent action may be taken immediately if there is a risk to safety or property.If goods are uncollected after termination, after repeated unsuccessful contact, or after the expiry of any applicable notice period, they may be treated as abandoned where the law allows. In such cases, we may sell, dispose of, or otherwise deal with the goods in order to recover outstanding sums and our reasonable expenses. Any surplus proceeds will be handled in line with applicable legal obligations.
You must keep your contact information up to date so that we can send notices, invoices, and warnings. Any notice sent to the last known address or email you provided may be treated as received in accordance with the agreement, unless the law requires a different method. Failure to read a notice because your details were outdated will not normally affect its validity.
9. Force Majeure and Service Limitations
We are not liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control. This may include fire, flood, storm, power failure, industrial action, transport disruption, war, terrorism, government action, epidemic, or the actions of third parties. Where such events occur, we will take reasonable steps to resume normal operations as soon as practicable.During periods of disruption, access may be limited and some services may be unavailable. We will act reasonably and with due care, but we do not guarantee uninterrupted access at all times. Any suspension caused by force majeure does not automatically amount to a breach of contract. The customer remains responsible for continuing charges unless the agreement states otherwise or the law requires a different outcome.
The customer acknowledges that storage conditions may be affected by seasonal temperature changes, humidity, and general environmental conditions. Unless we expressly promise climate-controlled storage, goods should be packed and protected accordingly. For sensitive items, it is your responsibility to choose whether the service is suitable before entering into the contract.
10. Governing Law and Disputes
These UK storage terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If the customer is based elsewhere in the UK, any local rights that cannot be excluded by law will continue to apply.If a disagreement arises, the parties should first attempt to resolve it in good faith by reviewing the relevant facts and the contract terms. Where possible, any issue should be addressed promptly to reduce further loss or inconvenience. If a matter cannot be resolved informally, either party may pursue the remedies available under applicable law.
If any provision of these terms is found to be invalid or unenforceable, the remainder will continue in full force. Failure by us to enforce any right or clause on one occasion does not mean we waive that right in future. These terms may be updated from time to time, and the version in force at the time of booking will generally apply to your agreement unless a change is required by law.
11. General Provisions
These terms form the entire agreement between the parties regarding the storage service and supersede prior discussions or understandings relating to the same subject matter. You may not assign your rights or obligations without our written consent, although we may transfer our rights and responsibilities where lawful and reasonable. Any amendment must be agreed in writing unless these terms allow a unilateral change with notice.Headings are included for convenience only and do not affect interpretation. References to legislation include any replacement or amended legislation. Any requirement that we do something in writing includes electronic communication where this is permitted under the agreement. No person other than the parties has any right to enforce these terms unless the law expressly gives such a right.
By using the service, you confirm that you have read, understood, and agreed to these Kenley Storage service terms. If you are entering the contract on behalf of a business or another individual, you confirm that you have authority to bind that person or organisation. It is your responsibility to ensure that anyone acting on your behalf complies with these conditions.