Storage Kenley Terms and Conditions for Services

These Terms and Conditions set out the basis on which Storage Kenley provides storage, removals and related services within the United Kingdom. By placing a booking, paying a deposit, using our storage facilities, or allowing us to commence any removal or handling of your goods, you agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to consumer customers and, where relevant, to business customers, except where any provision is expressly stated to apply only to one or the other. If you are a business customer, you confirm that you have authority to bind the business on whose behalf you are engaging us.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Storage Kenley, the provider of storage, removals and related services.

Customer means the individual or business entering into a contract with the Company for storage, removals or related services.

Services means any storage, removals, packing, handling, transport, loading, unloading or other related services provided by the Company.

Goods means any items, property or effects handled, transported or stored by the Company on behalf of the Customer.

Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or service confirmation.

Scope of Services

The Company provides a range of removal and storage services, including local and regional removals, packing and unpacking, loading and unloading, and short term or long term storage. Specific details of the Services to be provided, and any applicable charges, will be set out in the quotation or service confirmation issued by the Company.

The Company reserves the right to refuse to provide Services in relation to particular Goods, locations or circumstances if it considers that doing so would be unsafe, unlawful or otherwise inappropriate.

Booking Process

All Services must be booked in advance. Bookings may be made after the Customer has received a quotation or estimate from the Company. The Contract is formed when the Customer accepts the quotation or service offer, whether verbally or in writing, and the Company confirms the booking.

The Customer must provide accurate and complete information at the time of booking, including but not limited to access details at collection and delivery addresses, the approximate volume or list of Goods, any heavy or special items, parking restrictions, and any other relevant circumstances which may affect the performance of the Services.

The Company may amend or withdraw a quotation if the Customer delays in accepting it, or if the information provided proves to be incomplete, inaccurate or misleading. Any additional work required due to such circumstances may be charged in accordance with the Companys standard rates at the time of service.

Bookings are subject to availability. The Company does not guarantee any specific date or time until it has issued a booking confirmation.

Customer Responsibilities

The Customer is responsible for ensuring that:

All information supplied to the Company in relation to the Services is true, accurate and not misleading.

All Goods are properly packed, labelled and prepared for removal or storage, unless the Company has specifically agreed to provide packing services.

All Goods are owned by the Customer or that the Customer has full authority from the owner to enter into the Contract and to authorise the Company to handle, transport or store the Goods.

Suitable parking and access are available at the collection and delivery addresses, and that any necessary permits or permissions have been obtained in advance.

The Company and its staff are allowed safe and reasonable access to premises at the agreed times to perform the Services.

The Customer will indemnify the Company against any loss, damage, liability, cost or expense arising from a breach of these responsibilities.

Payments and Charges

Unless otherwise agreed in writing, all charges for removals and related services are payable in full no later than the day of service, and charges for storage services are payable monthly in advance.

The Company may require a deposit at the time of booking and may refuse to confirm a booking until such deposit is received. Deposits are applied towards the final invoice for the Services, subject to the cancellation provisions set out in these Terms and Conditions.

If payment is not received by the due date, the Company may, at its discretion, charge interest on overdue sums at the statutory rate until payment is made in full. The Company may also suspend or cancel Services, restrict access to stored Goods, or exercise a lien over Goods until all outstanding sums are paid.

Additional charges may apply where:

The volume of Goods exceeds that originally quoted for.

Access at either premises is significantly more difficult than declared at the time of booking, including stairs, long carries, or restricted entry.

The Customer requests additional Services, changes dates at short notice, or requires unscheduled waiting time.

The Company incurs parking charges, tolls, congestion charges or similar costs in the course of carrying out the Services.

All prices are stated in pounds sterling and are inclusive or exclusive of VAT as specified in the quotation or service confirmation.

Cancellations and Amendments

If the Customer needs to cancel or amend a booking, they must notify the Company as soon as possible. Cancellations and amendments may be subject to charges, which will be notified to the Customer in advance where practical.

The Company may apply the following cancellation charges for removal services, unless a different arrangement is clearly set out in the quotation:

Cancellation more than seven days before the scheduled service date may be subject to a reasonable administrative fee to cover costs incurred.

Cancellation between two and seven days before the scheduled service date may result in the loss of some or all of the deposit.

Cancellation within forty eight hours of the scheduled service date may incur a charge of up to the full quoted amount, reflecting the short notice and the Companys inability to reallocate resources.

For storage services, the Customer must give reasonable notice, as specified in the storage agreement or invoice, before terminating ongoing storage. Any storage fees paid in advance for periods beyond the required notice may be refunded at the discretion of the Company, less any outstanding charges.

The Company reserves the right to cancel or reschedule Services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, road closures, industrial action, equipment failure, staff illness, or legal or regulatory restrictions. In such cases, the Company will use reasonable endeavours to offer an alternative date or partial refund where appropriate, but shall not be liable for any consequential losses arising from any delay or cancellation.

Access to Storage and Security

Where the Company provides storage services, the Customer may be granted access to the stored Goods during normal operating hours, subject to any security procedures in place. The Customer must comply with all instructions given by the Company in relation to site use, health and safety, and security.

The Company may, without prior notice where it is not reasonably practicable to give it, open and inspect any container or Goods if it is required to do so by law, by emergency services, or if it reasonably suspects that the Goods may be dangerous, unlawful, or in breach of these Terms and Conditions.

The Customer is responsible for ensuring that the contact and identification details held by the Company are kept up to date for the duration of the storage period.

Prohibited and Restricted Goods

The Customer must not submit for removal or storage, and the Company will not knowingly accept, any of the following items:

Any illegal goods or substances, including items the possession of which is unlawful in the United Kingdom.

Explosives, weapons, ammunition, flammable or combustible materials, compressed gases, or any item which is or may become dangerous.

Perishable goods, foodstuffs, or any living plants or animals.

Waste, including household, commercial, industrial or hazardous waste, except where the Company has specifically agreed in writing to handle such material in accordance with applicable regulations.

Toxic, corrosive, radioactive or contaminated materials.

Any item which, in the Companys reasonable opinion, presents a risk of harm to persons, property or the environment, or which may attract pests or vermin.

If the Customer submits prohibited or restricted items without the Companys knowledge or consent, the Customer shall be responsible for all resulting loss, damage, liability, cost or expense. The Company may arrange for the disposal of such items at the Customer's cost and may notify the relevant authorities where required.

Waste Regulations and Environmental Compliance

The Company will comply with relevant UK waste and environmental regulations when handling and disposing of any waste materials arising in the course of providing Services. The Customer acknowledges that:

The Company is not a general waste carrier unless explicitly stated in writing and will only remove waste or unwanted items where specifically agreed as part of the Services.

Any items identified as waste must be declared by the Customer in advance. Additional charges may apply for collection, transport and lawful disposal of such items.

The Customer must not cause or permit the unlawful deposit, abandonment or disposal of waste in connection with the Services. If the Company incurs any fines, penalties, clean up costs or other liabilities due to the Customers instructions or omissions relating to waste, the Customer shall be responsible for reimbursing all such amounts.

Liability and Exclusions

The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss of or damage to Goods, or for delay, shall be limited as set out in this section.

Unless otherwise agreed in writing, the Companys total liability for loss of or damage to Goods, however arising, shall not exceed a reasonable replacement value for the affected Goods up to a monetary cap notified by the Company or, where no cap is notified, a standard limit reflecting the nature of the service. The Customer is responsible for arranging any additional insurance cover they may require for their Goods.

The Company will not be liable for:

Loss or damage arising from the inherent nature or condition of the Goods, including wear and tear, deterioration, leakage, or defective or unsuitable packing or preparation by the Customer.

Loss or damage to fragile or easily damaged items not properly protected or packed.

Loss or damage arising where the Customer or a third party loads or unloads the Goods, or where the Customer instructs the Company to undertake a task against its advice.

Any loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss, whether or not the Company has been advised of the possibility of such losses.

Loss or damage arising from events beyond the Companys reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil commotion, industrial disputes, road closures, or actions of public authorities.

Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter to the extent that such exclusion or limitation would be unlawful under applicable law.

Claims and Time Limits

The Customer must inspect the Goods as soon as reasonably practicable after completion of the Services or withdrawal from storage. Any visible loss or damage must be notified to the Company in writing as soon as possible and in any event within a reasonable period.

For loss or damage arising from storage, the Customer must notify the Company promptly upon discovery and in any event within a reasonable period after becoming aware or when they ought reasonably to have become aware of the issue.

The Company may investigate any claim and may require the Customer to provide evidence of the condition and value of the Goods, together with photographs or other documentation. The Customer must cooperate fully with any such investigation.

Insurance

The Company may, at its discretion, offer or arrange insurance cover for Goods during removal or storage, subject to separate terms and conditions. Any such insurance will be subject to the terms of the relevant policy, and the Customer should read these carefully before relying on the cover.

Whether or not additional insurance is taken out, the limitations in these Terms and Conditions will apply to the Companys own liability.

Termination

Either party may terminate the Contract for storage services by giving written notice in accordance with the minimum notice period specified in the storage agreement or invoice.

The Company may terminate the Contract immediately or suspend performance of the Services if the Customer:

Fails to pay any amount due by the due date.

Commits a serious breach of these Terms and Conditions which, if capable of remedy, is not remedied within a reasonable period after written notice.

Becomes bankrupt, insolvent, enters into any arrangement with creditors, or ceases or threatens to cease trading.

On termination, the Customer must immediately pay all outstanding charges and arrange to collect any Goods held in storage, subject to the Companys right of lien for unpaid sums.

Data Protection

The Company will process personal data relating to the Customer in accordance with applicable data protection laws. Personal information will be used for the purposes of administering the Contract, providing the Services, handling payments, and meeting legal or regulatory obligations.

The Customer is responsible for ensuring that any personal data associated with the Goods has been removed where appropriate, particularly from electronic devices, before they are submitted for storage or removal.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.

General Provisions

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable, such provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

The Contract is between the Company and the Customer. No other person shall have any rights to enforce its terms. The Company may assign or transfer its rights and obligations under the Contract to another organisation, but will notify the Customer if this happens.

These Terms and Conditions may be updated from time to time. The version in force at the time of booking will apply to the Contract, unless the parties agree otherwise in writing.